Frequently Asked Questions
Everything you need to know about your Shapeshifters experience.
How do I determine my correct size?
We provide a detailed sizing guide on every product page. Since our garments are designed for a precision fit, we recommend taking your measurements and comparing them to our chart before purchasing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund incur a small shipping and handling fee.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.
Are your materials sustainably sourced?
Yes, Shapeshifters is committed to ethical fashion. 80% of our current collection is made from recycled or organic fibers, and we partner only with factories that ensure fair labor practices.
Can I track my package after it ships?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.